Purchasing terms. By making a payment and purchase you agree to the following terms:
We have a no refunds, no cancellation policy for all items. Please make sure your order is correct at the time of checkout.
Products in stock:
These usually ship usually within 3 days of ordering to allow for order processing. There maybe unforseen, or unavoidable delays in shipping.
Please allow a minimum of 14 to 16 weeks for any Prop marked as "finished' for shipping. These are built to order. (Many items are custom built up from prop parts, and require additional work, and electronic parts depending on complexity of the prop ordered)
Delays from parts distributors such as from prop parts sources or electronics manufacturers may delay the shipping time. For further information regarding ordering please read our faq's page.
Custom designed & made props, and other services:
Please refer to the project agreement for your order per project, for more specifics.
Custom Costuming Orders:
Please allow a minimum of 12-16 weeks for any custom costume order.
Please ensure, and double check that all measurements are accurate. If you write down the improper measurement we cannot replace the item for you if it does not fit properly.
Once you take posession of the item it is yours. We have a no return policy. If there is a defect in costruction, the garment will be repaired at no charge.
INTERNATIONAL ORDERS IF YOU DO NOT ASK FOR GLOBAL PRIORITY SERVICE WITH INSURCANCE, IT WILL NOT BE PROVIDED. IF THE PARCEL IS LOST BY THE POSTAL SERVICE YOU AGREE TO ACCEPT RESPONSIBILITY.
International orders, taxes and import fees maybe added by your countries customs.
International orders will be shipped as quickly as possible but with International shipping as erratic as it is we make no promises as to delivery time.
All items are shipped USPS or Fed Ex with a Delivery confirmation. Insurance is available at an additional charge.
Please allow 3-5 days for us to respond to any email inquires.
By making a purchase you agree you have read this policy and you agree to everything stated herein. Thank you and thanks for looking!